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AAP Journals Online SUBSCRIBER HELP & SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription to AAP Journals, and access to the AAP Journals Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    Your institutional subscription has not yet been activated

    The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

    The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the paper AAP Journals, and I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to AAP Journals Online. All subscribers to the paper journal also receive access to the online journal(Limited Access or Site License). Notify your library that you would like access to the AAP Journals Online, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access AAP Journals Online?

    Site Licenses to the journals allows for unrestricted Internet access for the institution. Any user connecting from an authorized computer on your institutional network will be allowed access to AAP Journals Online.

    Limited Access subscriptions allow for access at three workstations in the subscribing library.

    Please check with your librarian to see which level of access your institution has purchased.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use AAP Journals Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember.

    If readers want to access AAP Journals Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so if their institution purchased a Site License.

  6. What subscription packages are available?

    Member Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AAP Journals Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ AAP Membership ]

    Individual (Non-Member) Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AAP Journals Online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ AAP Membership]

    Institutional Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. (Note that individuals who are not AAP members must subscribe at the Institutional level.)
    [Ordering Procedure] [Cost] [ AAP Membership]

  7. How can I tell if my institution has subscribed to AAP Journals Online

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access AAP Journals Online with a member subscription.

  8. Can my institution subscribe only to the electronic version?

    Yes, both levels of institutional subscriptions (Site License or Limited Access) are available with or without a print copy.

  9. Will we still be able to get the paper version? And for how long?

    Yes, institutions and individuals will be able to receive the paper version for the foreseeable future. At some time, the Society might decide to allow separate subscriptions for the electronic and paper versions.

  10. How can I access the AAP Journals Online if I am not an AAP member and I don't have access through an institutional subscription?

    You may purchase the AAP Journals as an Individual (Non-Member) subscriber or you may wish to apply for AAP membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact the headquarters
Office hours are 8:30 to 4:30 CT.
American Academy of Pediatrics
141 Northwest Point Blvd.
Elk Grove Village, IL 60007
Phone: (847) 228-5005
Fax: (847) 228-5097
journals{at}aap.org


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